Terms of use


GENERAL requirement FOR ORDERING AND PARTICIPATION IN STAYS MEDIATED BY THE HIGH TATRA TRAVEL S.R.O.

Head Office:
 

 

Vysoké Tatry Travel s.r.o.

Švábovce 69
059 12 Švábovce

IČO: 46569782
DIČ: 2023439660
IČ DPH: SK2023439660
Tel. +421 52 2028 818 

Travel agency Vysoké Tatry Travel, s.r.o. provides for its customers the mediation of accommodation services on the basis of the requirements specified in the order form. These standard conditions may be partially different for individual accommodation facilities (in individual cases, such as the rules of New Year's Eve stays, etc.). These conditions are an integral part of the Travel Agreement.

STANDARD ACCOMMODATION CONDITIONS:

Check-in:
Unless otherwise agreed in advance, check-in is possible after 14:00 on the first day of stay. The standard departure time is until 10:00 on the last day of the stay.

Number of accommodated persons:
The accommodation voucher is issued for the exact number of people. It is not possible to arbitrarily, without permission with the landlord, accommodate another number of people. In the event that a larger number of people start their stay without prior consent, the stay can be canceled without compensation. Changing the number of people is possible only in agreement with the landlord.

Order Cancellation:
The client has the right after the creation of a binding order, which arises by paying a deposit, respectively. by signing a binding order, cancel the stay. The following cancellation fees apply for cancellation of a stay:
Cancellation fees:
* More than 30 days before arrival: if the stay has already been paid (or deposit), only the administrative fee of 5 € is paid
* 15 - 30 days before the start of the stay the cancellation fee is 30% of the total price of the stay
* 10 - 15 days before the start of the stay the cancellation fee is 50% of the total price of the stay
* 3 - 10 days before the start of the stay: 70% of the total price of the stay
* less than 3 days before the start of the stay: 100% of the total price of the stay

Cancellation must be notified in writing and confirmed by the travel agency Vysoké Tatry Travel, Ltd. The landlord is not trying to earn on cancellation fees, so if there is a really serious reason for cancellation and the person interested in accommodation without delay cancels the cancellation fee, or forgive. However, it is always solved individually and the waiver (reduction) of the fee is not legally claimable.
The customer can insure himself in case of cancellation.

Liability for damages:
In the event that the item is damaged during the stay in the accommodation facility, which the customer ordered and used, it is necessary to report this immediately to the landlord. The client is fully responsible for the damage.

DELIVERY AND PAYMENT TERMS

Price per stay:
The offers may include prices in EUR, CZK, PLN. A valid price in another currency is converted at the current exchange rate.
The exact calculation for the stay is sent after receiving the preliminary reservation.

Payment for stay:
The client will be informed about the form of payment in the draft Travel Agreement, according to the conditions of the specific accommodation facility. Usually the entire stay must be paid within 7-14 days of booking, depending on the date of arrival. If the date of arrival is later than 2 months from the date of the order, it is possible to divide the payment of the stay into two parts,
The price does not include accommodation tax (in the city of High Tatras is 1.50 € / night - not paid by persons under 18 years of age and holders of a citizen's card with a severe disability) and is paid on the spot on the day of arrival.

Accommodation voucher:
After receiving the agreed payment for the booked stay, the client will be sent an accommodation voucher by e-mail, which he will prove upon arrival at the landlord. The accommodation voucher contains all important details: date of stay, number of persons, contact to the accommodation provider, stamp and signature of the person responsible for the travel agency.
For the client, the accommodation voucher is a confirmation of the scope of the ordered services. A copy of the accommodation voucher is also sent to the landlord.
The accommodation voucher is binding for both parties and any changes to it can only be made by mutual agreement.

Complaints about provided services:
If at the start of the stay, or during the stay there is a problem, or the customer finds that the fact does not correspond to the information provided on the accommodation voucher, he is obliged to inform the landlord and try to agree with him on redress or compensation. The client must also contact the Vysoké Tatry Travel s.r.o. travel agency immediately by phone or e-mail. and inform her of the problem. If the accommodation provider did not provide services according to the order, the client is entitled to a complaint.

PROTECTION OF PERSONAL DATA:

The administrator of personal data is the company Vysoké Tatry Travel s.r.o, the responsible person PhDr. Zuzana Čížiková, company manager. For the purposes of preparing a price offer, securing the booked stay and sending advertising offers (if the client has agreed to this), the following is processed:
* name and surname, e-mail address, postal address, telephone number
* data on ordered services
The data are stored for the time necessary for the exercise of rights and obligations arising from the contractual relationship or. as long as the consent to the processing of personal data for the purpose of sending advertising offers is revoced.

These rules is valid from 1 May 2020.


GENERAL CONDITIONS FOR ORDERING AND PARTICIPATION IN STAYS MEDIATED BY VT TRAVEL S.R.O.

Head Office:
 

 

VT TRAvel s.r.o.

Švábovce 69
059 12 Švábovce

IČO: 53051939
DIČ 2121250153
Tel. +421 52 2028 818 

Travel agency VT travel, s.r.o. provides for its customers the mediation of accommodation services on the basis of the requirements specified in the order form. These standard conditions may be partially different for each accommodation facility
(in individual cases, such as the rules of New Year's Eve stays, etc.). These conditions are an integral part of the Travel Agreement.

STANDARD ACCOMMODATION CONDITIONS:

Check-in:
Unless otherwise agreed in advance, check-in is possible after 14:00 on the first day of stay. The standard departure time is until 10:00 on the last day of the stay.

Number of accommodated persons:
The accommodation voucher is issued for the exact number of people. It is not possible to arbitrarily, without permission with the landlord, accommodate another number of people. In the event that a larger number of people start their stay without prior consent, the stay can be canceled without compensation. Changing the number of people is possible only in agreement with the landlord.

Order Cancellation:
The client has the right after the creation of a binding order, which arises by paying a deposit, respectively. by signing a binding order, cancel the stay.
The following cancellation fees apply for cancellation of a stay:
Cancellation fees:
* More than 30 days before arrival: if the stay has already been paid (or deposit), only the administrative fee of 5 € is paid
* 15 - 30 days before the start of the stay the cancellation fee is 30% of the total price of the stay
* 10 - 15 days before the start of the stay the cancellation fee is 50% of the total price of the stay
* 3 - 10 days before the start of the stay: 70% of the total price of the stay
* less than 3 days before the start of the stay: 100% of the total price of the stay

Cancellation must be notified in writing and confirmed by the travel agency VT travel, Ltd. The landlord is not trying to earn on cancellation fees, so if there is a really serious reason for cancellation and informs the person without delay about the cancellation, it is possible to reduce or waive the cancellation fee. . However, it is always solved individually and the waiver (reduction) of the fee is not legally claimable.
The customer can insure himself in case of cancellation.

Liability for damages:
In the event that the item is damaged during the stay in the accommodation facility, which the customer ordered and used, it is necessary to report this immediately to the landlord. The client is fully responsible for the damage.

DELIVERY AND PAYMENT TERMS

Price per stay:
The offers may include prices in EUR, CZK, PLN. A valid price in another currency is converted at the current exchange rate.
The exact calculation for the stay is sent after receiving the preliminary reservation.

Payment for stay:
The client will be informed about the form of payment in the draft Travel Agreement, according to the conditions of the specific accommodation facility. Usually the entire stay must be paid within 7-14 days of booking, depending on the date of arrival. If the date of arrival is later than 2 months from the date of the order, it is possible to divide the payment of the stay into two parts,
The price does not include accommodation tax (in the city of High Tatras is 1.50 € / night - not paid by persons under 18 years of age and holders of a citizen's card with a severe disability) and is paid on the spot on the day of arrival.

Accommodation voucher:
After receiving the agreed payment for the booked stay, the client will be sent an accommodation voucher by e-mail, which he will prove upon arrival at the landlord. The accommodation voucher contains all important details: date of stay, number of persons, contact to the accommodation provider, stamp and signature of the person responsible for the travel agency.
For the client, the accommodation voucher is a confirmation of the scope of the ordered services. A copy of the accommodation voucher is also sent to the landlord.
The accommodation voucher is binding for both parties and any changes to it can only be made by mutual agreement.

Complaints about provided services:
If at the start of the stay, or during the stay there is a problem, or the customer finds that the fact does not correspond to the information provided on the accommodation voucher, he is obliged to inform the landlord and try to agree with him on redress or compensation. The client must also contact the Vysoké Tatry Travel s.r.o. travel agency immediately by phone or e-mail. and inform her of the problem. If the accommodation provider did not provide services according to the order, the client is entitled to a complaint.

PROTECTION OF PERSONAL DATA:

The administrator of personal data is the company VT travel s.r.o, the responsible person PhDr. Zuzana Čížiková, company manager. For the purposes of preparing a price offer, securing the booked stay and sending advertising offers (if the client has agreed to this), the following is processed:
* name and surname, e-mail address, postal address, telephone number
* data on ordered services
The data are stored for the time necessary for the exercise of rights and obligations arising from the contractual relationship or. as long as the consent to the processing of personal data for the purpose of sending advertising offers is revoced.

These rules is valid from 1 May 2020.

 

 

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Contact

Vysoké Tatry Travel s.r.o.
Švábovce 69, 059 12 Švábovce
IČO 46569782, DIČ 2023439660
IČ DPH: SK2023439660

VT travel s.r.o.
Švábovce 69, 059 12 Švábovce
IČO 53051939 , DIČ 2121250153